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Frequently Asked Questions
Our jewelry is crafted with the finest metals in the market to ensure durability and to prevent tarnishing. All our products are hypoallergenic, ensuring comfort for sensitive skin.
GemShop designs and creates jewelry in-house at our state-of-the-art studio in Asia. We combine cutting-edge technology with traditional craftsmanship to offer exceptional and personalized pieces for every occasion. Additionally, we have a customer service center located in Miami to provide top-notch support.
Currently, GemShop operates exclusively online to keep costs down and pass the savings on to you. However, we’re excited to announce plans for opening physical stores in the United States and Canada in the near future.
Jewelry
Our jewelry is crafted from the best metals available in the market, designed to resist tarnishing and discoloration. All our products are hypoallergenic, ensuring they are safe for sensitive skin and offer long-lasting comfort.
To maintain the beauty of your GemShop jewelry, avoid contact with water and harsh chemicals. Simply clean your jewelry with a soft, dry cloth after each wear to keep it looking its best. For detailed care instructions, visit our Jewelry Care page.
No, our jewelry is made to last. With multiple layers of high-quality finish, it will stay tarnish-free, and your skin will remain irritation-free. We take pride in the quality and longevity of our pieces, which are certified by international standards.
Yes, all GemShop jewelry undergoes a rigorous quality control process to meet the highest standards. If you experience any issues within the warranty period, simply contact us, and we'll gladly assist with an exchange or a solution.
Orders & Payment
We accept PayPal, PayPal Credit, and all major credit cards. Payments are securely processed via PayPal to ensure your information is safe.
If you notice an issue after receiving your order confirmation email, please reach out to us at support@gemshopco.com as soon as possible, and we will assist you with any changes before your order is dispatched.
We accept payments in USD, CAD, EUR, GBP, MXN, AUD, NZD, PHP, SGD, and INR. You can easily switch currencies using the currency widget located at the top of our website.
Yes, we take your security seriously. GemShop uses PayPal and trusted payment processors to handle transactions securely, so your payment details are always protected.
Your privacy is important to us. We do not share your personal information with third parties, unless necessary to fulfill your order. For more details, please review our Privacy Policy.
Shipping & Returns
Yes, we offer **free standard shipping worldwide**. For international orders, shipping rates and times may vary based on your location. For further details, visit our [Shipping & Delivery](#) page.
Delivery time = **Processing Time + Shipping Time**. Processing time varies depending on the product, and shipping time depends on the shipping method you select. For more information, check our [Shipping & Delivery](#) page.
You will not be charged any consumption tax, but customs duties may apply based on your country’s import regulations.
We offer an easy **60-day return policy**. If you're not fully satisfied with your purchase, simply return the jewelry in its original, unused condition for a full refund. Promotional gifts must also be returned along with the item. For more details, please visit our [60-Day Return Policy](#) page.