Terms and Conditions

Last updated: September 24, 2026

These Terms of Service apply to every visit to, and every purchase from, gemshopco.com (the “Site”). By using the Site or placing an order, you agree to these Terms, to our Refund Policy, Shipping Policy and Privacy Policy. Please read them before ordering.

1. Who we are

The Site is operated by GemShop LLC (“GemShop”, “we”, “us”), 1209 Mountain Road Place NE, Albuquerque, NM 87110, United States. Email: support@gemshopco.com. Phone: +1 (505) 663-6838. The Site runs on Shopify.

2. Who can buy

You must be at least 18 years old, or the age of majority where you live, to place an order, or order with the involvement of a parent or guardian. You agree that the information you give us is true, complete and your own.

3. Our products

GemShop makes personalized jewelry and keepsakes. In pieces with a projection stone, your photo is a micro-image sealed inside a small lens. It is seen by looking through the stone towards a light, by projecting it with a flashlight, or with a phone camera. It is not a printed photo visible from the outside, and the image is small by nature.

Unless a product page states otherwise, our pieces are made of stainless steel or metal alloy with a silver, gold or rose gold tone finish, and some models use cords or stone beads. They are fashion jewelry: they are not solid gold, sterling silver or precious gemstones. Colors, finishes and sizes may vary slightly from the images on screen, and measurements are approximate. Product photos and videos are illustrative.

4. Your personalization

Accuracy. We reproduce your photo and text as you submit them, including spelling, capitalization, symbols and the options you choose. We may crop, center or adjust brightness and contrast so that your photo fits the miniature format. The preview on the Site is a guide: the final piece is a miniature, and fine details are softer than on a screen.

Photo quality. The result depends on the photo supplied. Dark, blurry, low-resolution or heavily filtered photos, or photos where faces are very small, will give a weaker result, and this is not a manufacturing defect.

Your rights over the content. By sending a photo or text, you confirm that you own it or have the permission of the people who appear in it and of the author, and that it does not infringe anyone’s copyright, trademark, image or privacy rights.

Content we do not produce. We may refuse, at our discretion, any content that is illegal, sexually explicit, violent, hateful, defamatory or offensive, that shows minors inappropriately, or that uses third-party trademarks, logos or copyrighted characters. If we refuse your content, we will ask you for another photo or text, or cancel the order and refund it in full.

How we use your photo. We use your photo only to produce and ship your order and to handle any request under our guarantee. We never publish it or use it in advertising without your explicit permission.

5. Orders

After you place an order, you receive an order confirmation by email. We may refuse or cancel an order before dispatch, for example in case of a pricing or product error, suspected fraud, content that breaches section 4, or an address we cannot ship to. In that case you are refunded in full and have no other claim against us.

Orders can be changed or cancelled within 24 hours, as long as production has not started (see our Refund Policy).

6. Prices and payment

Prices are shown in your local currency when available. The price and shipping cost you pay are those shown at checkout. Your bank or card issuer may charge currency conversion or foreign transaction fees, which are not controlled or refunded by GemShop. Payments are processed securely by Shopify and our payment partners; we never see or store your full card number.

Despite our care, a price or product description may contain an error. If a clear pricing error is found, we will contact you before dispatch to confirm the order at the correct price or cancel it with a full refund.

Prices and offers can change at any time. A price change or promotion does not apply to orders placed before it, and we do not refund price differences on past orders.

7. Promotions, discount codes and free gifts

• Unless stated otherwise, only one discount code can be used per order, and it must be entered before payment. Codes cannot be added to an order after it has been placed.
• Discount codes have no cash value, cannot be exchanged or transferred, and may have an expiry date or conditions (for example, one use per customer). Codes shared on third-party sites are not guaranteed.
• Free gifts and free shipping offers depend on the conditions shown in the cart and at checkout, are limited to stock, and may be replaced by an item of similar value.
• We may cancel the use of a code or offer obtained fraudulently, through multiple accounts or in breach of its conditions.

8. Monthly prize draw

Subscribers who confirm their email address through our newsletter sign-up are entered in our monthly prize draw. No purchase is necessary, and buying does not increase your chances. One entry per person and email address. Each month, one winner is chosen at random among the confirmed subscribers of that month and receives one personalized GemShop piece of their choice, shipped free of charge. The winner is contacted by email and must reply within 14 days, otherwise another winner is drawn. The prize cannot be exchanged for cash. Employees of GemShop are excluded. The draw is void where prohibited by law.

9. Shipping, returns and guarantee

Delivery times, shipping costs, lost and damaged parcels are covered by our Shipping Policy. Returns, cancellations, refunds and our 60-Day Guarantee are covered by our Refund Policy. Ownership of, and risk in, the products pass to you on delivery to the address you provided.

10. Disputes with your bank or payment provider

Please contact us before opening a chargeback or payment dispute: we answer every message and most issues are solved within a few days. Opening a dispute for an order that was delivered as described, or for a reason excluded by our policies, may lead us to contest the dispute with the evidence we hold (order, personalization submitted, communications and tracking). We may refuse future orders from customers who file abusive or fraudulent disputes.

11. Reviews, photos and videos you share

When you publish a review, photo or video about GemShop on the Site or send it to us for publication, you grant GemShop a free, worldwide, non-exclusive license to use, reproduce and display it on the Site and on our social channels, in connection with our products. Reviews must be honest, about a real purchase, and must not contain illegal or offensive content. We may moderate or remove content that breaches these rules.

12. Intellectual property

The GemShop name, logo, product designs, texts, photos, videos and all Site content belong to GemShop or its licensors and are protected by law. You may not copy, reproduce or use them for commercial purposes without our written permission.

13. Use of the Site

You agree not to use the Site for unlawful purposes, not to attempt to access it without authorization, and not to copy its content by automated means. We may suspend access to the Site or refuse orders in case of fraud or misuse.

14. Liability

To the extent permitted by law, GemShop’s total liability for any claim related to an order is limited to the amount paid for that order, and GemShop is not liable for indirect or consequential losses, such as loss of profit, emotional distress or the unavailability of a gift by a specific date. Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, for fraud, or your statutory rights as a consumer.

15. Your responsibility for content

You agree to compensate GemShop for claims, losses and costs arising from a photo or text you submitted in breach of section 4, including claims from third parties that the content infringes their rights.

16. Events outside our control

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, pandemics, war, strikes, supplier or carrier failures, customs actions or internet outages. If such an event lasts a long time, we will offer you a new delivery date or a refund.

17. Applicable law and disputes

These Terms are governed by the laws of the State of New Mexico, United States. If you are a consumer living in another country, you also keep the protection of the mandatory rules of the law of your country of residence, and you may bring a claim before the courts of that country. Before starting any formal proceeding, please contact us so that we can try to resolve the issue amicably.

18. General

We may update these Terms at any time. The version published on the day of your order applies to that order. If any clause is found invalid, the rest remains in force. If we do not enforce a right immediately, we do not waive it. These Terms are written in English and translated into other languages for your convenience; in case of a difference, the English version prevails, to the extent permitted by law.

19. Contact

Email: support@gemshopco.com
Support hours: Monday to Friday, 8 AM to 8 PM (UTC).